Returns & Refunds

Return window

Eligible products may be requested for return within 7 calendar days of delivery.

Return conditions

• The product must be unused, unworn and in resalable condition.
• Original box, tags, accessories and invoice must be included.
• Products showing wear, damage, washing, alteration or missing packaging may be refused.

Return pickup charge

Return pickup is arranged only after approval. The customer is responsible for the return pickup or reverse-shipping charge.

Wrong or damaged item

Contact support within 48 hours of delivery and share the order ID plus clear product and packaging photos. Keep all packaging until the request is resolved.

Refunds

After the returned product passes inspection, an approved refund is initiated to the original payment method. Bank or payment-provider processing time may apply. Return pickup or reverse-shipping charges are not refundable.

Cancellation

Contact support as soon as possible. Cancellation is available only before dispatch and cannot be guaranteed once the shipment has been booked.